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Warranty Information

VINYL & ALUMINUM WINDOW WARRANTY – As of January 01, 2002  

Is a lifetime warranty really a lifetime warranty? Always check the fine print. In reality, many are actually limited or extended warranties, which can leave the customer paying for service fees. That’s only if they can track down the manufacturer. A lot of window retailers frequently switch suppliers, making it nearly impossible for a customer to submit a warranty claim.
 
We feel so strongly that our Warranty is industry leading that we will match those competitors’ warranties that offer a similar quality and priced product. A copy of the warranty, including the actual quote from the competitor, will be required to be produced. Please inquire with your local Representative prior to a purchase being made for additional information.

20 YEAR WINDOW AND PATIO DOOR FRAME WARRANTY 
Modern warranties our vinyl or aluminum frames from defects due to workmanship for a period of 20 years. We offer a 10 year warranty for on any custom painted frames. 

10 YEAR SEALED GLASS WARRANTY 
Modern warranties sealed glass within our vinyl or aluminum windows and patio doors for 10 years. Exceptions include units with any grids, tempered glass in windows, and tinted glass – there will be a 5 year warranty on these units. 

2 YEAR HARDWARE & LABOUR WARRANTY 
Modern warranties all hardware parts found to be defective due to material or workmanship for a period of 2 years after installation. Damage and issues that arise from normal wear and tear are not included in the warranty. Modern also offers a 2 year Warranty on labour. 

SEALED UNITS 
Sealed units that are installed into other manufactures frames will have a warranty of 5 years against failure. 

GENERAL

Modern warrants that products manufactured by Modern will be free from defects in material or workmanship for the warranty periods specifically set out below.

If during a Warranty Period a Modern product is found to be defective:

  • Modern may elect, in its sole discretion, to either repair or replace the defective product or component within the warranty terms as listed.
  • If Modern determines that repair or replacement are not practical or cannot be carried out in a timely manner, then Modern may elect to refund the original product purchase price.
  • The specific remedy (which includes consideration of logistics, timing and related costs of the claim selected under this warranty), will be at the sole option of Modern in every circumstance.
  • Warranty of any replacement item will be limited to the remainder of the warranty period of the original purchase


SUPPLIERS WARRANTIES 
We also stand by the manufacturers’ warranties for all other products we carry and handle all claims within their terms of reference. 

 


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